Last updated: 13 November 2026.
1. Who these terms are between#
These terms are between you, the customer, and StackRegent, the maker and licensor of the StackRegent software ("we", "us"). They apply when you open an account at panel.stackregent.com, order or try a StackRegent license, receive support from us, or use stackregent.com and its subdomains, including the documentation, developer site, community forum and ideas board.
Your use of the StackRegent software itself is also governed by the license agreement. The privacy policy, cookie policy, service level agreement, acceptable use policy, refund policy and lifecycle policy form part of these terms. Other products, such as CoreInto and intoPanel, are covered by their own terms.
If you accept these terms on behalf of a company, you confirm that you are allowed to bind it, and "you" means that company.
2. Your account#
You must give accurate details when you open an account and keep them up to date, including a working email address, because license, invoice and security notices are sent there. You are responsible for everything done under your account, for keeping your password safe, and for any users you give access to. Your client account is also how you sign in to the community forum and ideas board. Tell us at once at support@stackregent.com if you believe your account has been used without your permission.
3. Orders and prices#
Licenses are ordered in the store at panel.stackregent.com. Prices are shown in US dollars in the store and on our pricing page, which reads them from the store. Taxes are added where the law requires. Every plan includes every feature; plans differ only in the number of hosting accounts (subscriptions) one server may hold.
An order is accepted when we issue the license key. We may refuse an order, for example where we suspect fraud or where the law or sanctions prevent us from selling to you; if we refuse an order you have already paid for, we return the payment.
4. Billing and renewal#
Licenses are subscriptions billed monthly or yearly. A subscription renews for the same period unless you cancel it before the renewal date. We issue the renewal invoice before the due date, and it is payable by the methods shown on it, which may include card, PayPal, crypto currency and bank transfer.
If a renewal invoice is not paid by its due date, the license may be suspended. A suspended license puts the panel into restricted mode as described in the license agreement: administrators can open only the license page, while websites, mail, DNS and customer panels keep working. Paying the invoice restores the license.
5. Free trial#
A free trial is offered for the period, number of hosting accounts and conditions shown in the store, currently 10 days with 3 accounts and no card. Trials are for evaluation. We may limit trials to one per customer or per server and refuse a trial where we see repeated use. A trial ends by itself at the end of its period unless you order a paid license.
6. Plan changes and cancellation#
You can move to a larger or smaller plan from the client area. When you move to a larger plan during a billing period, the unused part of the current plan is credited against the new one. A move to a smaller plan takes effect at the next renewal.
You can cancel a subscription at any time in the client area. The license stays active until the end of the period you have paid for and then does not renew. Refunds are covered by the refund policy.
7. License moves#
Each license key covers one server and is bound to that server's Windows machine ID. To move a license to a new server, for example after replacing hardware or reinstalling Windows, ask for a reissue in the client area. We may limit reissues where they appear to be used to run one license on several servers.
8. Support#
Every license and the free trial include support by ticket through the client area for questions about installing, updating and using StackRegent and about licensing. Support does not include administering your servers, writing custom code, or fixing the applications and content your customers host. We may offer such work as a separate paid service. Our response targets are set out in the service level agreement.
9. Updates and changes to the software#
Updates are included while your license is active. We improve StackRegent continuously and may add, change or remove features in new releases. We will not remove a feature that is central to hosting websites, mail, DNS or databases without announcing it in the release notes in advance. How long Windows Server versions and release lines are supported is described in the lifecycle policy.
10. Your responsibilities#
You are responsible for your servers and their Windows Server licenses, for the licenses of any other software you install, for your customers and the content you host, for backups of your data, and for complying with the laws that apply to your hosting business, including data protection laws for your customers' personal data. StackRegent includes backup tools, but keeping working backups is your responsibility.
11. Community forum and ideas board#
Posts in the community forum and on the ideas board must follow the acceptable use policy and any guidelines published there. You keep the rights to what you post and give us permission to show it on our websites. We may moderate, move or remove posts, and suspend community access that breaks the rules. Ideas you post may be used to improve StackRegent without payment or obligation to you.
12. Warranty disclaimer#
We provide StackRegent and our services with reasonable care and skill. Except as stated in these terms and to the extent the law allows, the software and services are provided "as is", without other warranties of any kind, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.
13. Limitation of liability#
To the extent the law allows, we are not liable for indirect, incidental, special or consequential damages, or for loss of data, revenue, profits or business. Our total liability for any claim relating to StackRegent or these terms is limited to the amount you paid us for the affected license in the twelve months before the event that gave rise to the claim. Nothing in these terms limits liability that cannot be limited by law.
14. Suspension and termination#
We may suspend or end an account or license if you materially break these terms, the license agreement or the acceptable use policy, for example by bypassing license checks or using the software for abuse. Where reasonable, we give notice first and a chance to put things right. You may stop using StackRegent and cancel your subscriptions at any time.
15. Changes to these terms#
We may update these terms. The date at the top shows the latest version. Material changes are announced by email or in the client area before they apply, and they apply from your next renewal unless the law or a security reason requires otherwise.
16. Contact#
Questions about these terms: info@stackregent.com. Questions about orders and invoices: sales@stackregent.com.